Got questions?
Ordering & Customisation
How do I order?
Pick your size and colour, then set the quantity to match the number of characters you want. If your name is ALICE, you order 5. In the personalisation field, write the text you want, the font (e.g. Arial Bold), and the colour. We'll print each letter and ship them as one order.
Can I order a full word or phrase, not just individual letters?
Yes, just type your word or phrase in the text box. Each character is priced individually, so a 5-letter name at 10cm would be 5 × £6 = £30.
What fonts can I choose?
Any font you like, just name it in the personalisation field. Popular choices include Arial Bold, Helvetica, Times New Roman, and rounded fonts like Nunito. If you're unsure, leave it blank and we'll use Arial Bold. Not sure if we have your font? Send us a message before ordering.
Can I use my own font?
Yes, you can upload a custom font file (.ttf, .otf, .woff, .woff2) using the font upload option in the configurator.
Can I order numbers or special characters like & or !?
Yes, any alphanumeric character or symbol can be printed.
Can I mix sizes or colours in one order?
Please contact us before ordering if you need mixed sizes or colours in one set and we'll help you place it correctly.
What if I make a spelling mistake in my order?
Orders go into production quickly, so contact us immediately via the contact page. We can't guarantee changes once printing has started, so please double-check your text before placing your order.
Sizing
How do I choose the right size?
The size refers to the height of the tallest letter in your chosen font. We recommend 10–12cm for bedroom name signs, and 15cm+ for feature walls or business signage.
How wide will my letters be?
Width varies by character and font. As a rough guide, most letters at 10cm height are around 6–8cm wide. Contact us if you need exact dimensions before ordering.
Will all my letters be the same height?
Yes, all letters in your order are printed to the same selected height.
Mounting & Display
Can the letters stand on their own?
It depends on the letter. Some shapes (like L, I, or T) will stand up fine on their own, but most letters are designed to be mounted on a wall or flat surface rather than freestanding. If you're planning to stand them on a shelf, get in touch before ordering and we can advise.
How do I hang them on a wall?
Indoors, 3M double-sided foam tape or Command strips work well. For a permanent fix, superglue or a glue gun is ideal. Outdoors, use a weatherproof adhesive like Exterior No More Nails.
Will they damage my walls when removed?
Command strips are designed for damage-free removal. Superglue or construction adhesive may leave marks, so use with care on delicate surfaces.
Material & Durability
Are the letters safe for a child's bedroom?
Yes. PETG plastic is non-toxic, BPA-free, and has no harmful fumes. It's the same material used in food containers and water bottles. No sharp edges. Perfect for nurseries and kids' bedrooms.
Can I use them outdoors?
Yes. PETG is UV-resistant and weatherproof. Your letters won't warp, crack, or fade in typical weather. They're designed to last.
Will they fade or warp outdoors?
No. PETG is UV-resistant, weatherproof, and handles temperature changes well. Colours are consistent throughout the plastic filament, not painted on, so they won't peel or fade.
Are the letters painted?
No. The colour runs all the way through the plastic filament, so there's no paint to chip or scratch off.
Delivery
How long does delivery take?
Standard turnaround is 3 business days, plus delivery time. You'll see tracked delivery options at checkout. Most UK customers receive their letters within 5–6 business days total.
Do you ship outside the UK?
Yes, worldwide shipping is available. Costs are calculated at checkout based on your location.
Can I get faster delivery?
Contact us before ordering if you need express turnaround and we'll do our best to help.
Returns & Issues
What if my letters arrive damaged?
Contact us with photos and we'll reprint and reship as quickly as possible at no cost to you.
Do you accept returns on custom orders?
As these are made to order and personalised, we can't accept returns unless the item is faulty or incorrect. Please double-check your spelling before ordering!
What if something else goes wrong?
We sort it. If we've made a mistake, contact us within 7 days of delivery with a photo and we'll put it right. Use the contact page and we'll get back to you within 1 business day.