Got questions?

How do I order?

Pick your size and colour, then set the quantity to match the number of characters you want. If your name is ALICE, you order 5. In the personalisation field, write the text you want, the font (e.g. Arial Bold), and the colour. We'll print each letter and ship them as one order.

What fonts can I choose?

Any font you like — just name it in the personalisation field. Popular choices include Arial Bold, Helvetica, Times New Roman, and rounded fonts like Nunito. If you're unsure, leave it blank and we'll use Arial Bold. Not sure if we have your font? Send us a message before ordering.

Are the letters safe for kids?

Yes. We use PETG plastic — non-toxic, BPA-free, and tested safe for children's spaces. No sharp edges. Perfect for nurseries and kids' bedrooms.

Can I use them outdoors?

Yes. PETG is UV resistant and weatherproof. Your letters won't warp, crack, or fade in typical UK weather. They're designed to last.

How long does delivery take?

We dispatch within 3 business days of your order. Tracked delivery is included — you'll get a tracking number once your order ships. Most UK customers receive their letters within 5–6 business days total.

What if something goes wrong?

We sort it. If your letters arrive damaged or we've made a mistake, contact us within 7 days of delivery with a photo and we'll reprint and reship at no cost. Because every order is made to your specification, we can't accept returns for change of mind — so double-check your text before ordering.